Water Purifier Services

Terms & Conditions

Last updated: May 2025

Important: Water Purifier Service is operated directly by Pawan Kumar, an individual RO water purifier service professional. Pawan Kumar personally receives bookings and personally carries out all RO water purifier repair, installation, and maintenance work himself.

1. Acceptance of Terms

By accessing https://www.water-purifierservice.co.in or submitting a service request, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. Nature of the Business

Water Purifier Service is the public-facing name for the RO repair, installation, and maintenance business operated individually by Pawan Kumar, who is not a registered company. Our role is:

  • Receiving service requests from customers through this website, by phone, or by WhatsApp
  • Pawan Kumar personally visiting your location to carry out the requested work

Pawan Kumar personally performs the RO repair, installation, and maintenance work himself. He does not dispatch or coordinate a network of other technicians.

3. Service Relationship

Any contract for the provision of service is formed directly between you (the customer) and Pawan Kumar.

4. Booking Process

  • Submit a request through our website form or call 1800-202-5040.
  • A service coordinator will contact you within 30 minutes to confirm availability and arrange Pawan Kumar's visit.
  • Booking confirmation is subject to availability in your area.
  • Water Purifier Service reserves the right to decline a booking request at its sole discretion.

5. Pricing and Payment

  • Indicative pricing (e.g., visit charge starting ₹299) is displayed for reference only and may vary based on location and service type.
  • Payment is made directly to Pawan Kumar, in person, at the time of service.
  • Spare part costs are determined and charged based on actual market rates, confirmed with you before replacement.
  • Spare parts are supplied based on availability and may include OEM or compatible third-party parts. Details are confirmed with the customer before replacement.

6. Warranty and Service Guarantee

Water Purifier Service does not issue, back, or guarantee any platform-wide warranty on services performed. Any applicable service or parts warranty (e.g., a short warranty period on a specific repair) is communicated to you directly by Pawan Kumar before or at the time of service, and any warranty claims must be raised directly with him.

7. AMC Plans

Annual Maintenance Contract (AMC) plans displayed on this website are offered and fulfilled directly by Pawan Kumar. Terms of individual AMC plans are agreed between the customer and Pawan Kumar directly.

8. Limitation of Liability

To the maximum extent permitted by applicable law, and without limiting Pawan Kumar's responsibility for the work he personally performs:

  • Service outcomes depend on factors such as the age and condition of the unit, availability of compatible parts, and water quality at your location, and are not guaranteed in every case.
  • Water Purifier Service makes no guarantee that Pawan Kumar will be available in your area at any given time.
  • Liability for any claim arising from use of this website (as distinct from the service work itself, which is addressed under Section 6 above) is limited to the extent permitted by law.

9. Customer Responsibilities

  • Provide accurate contact details and service address.
  • Ensure an adult is present at the service location during the appointment.
  • Ask to see Pawan Kumar's valid government-issued photo ID before allowing access to your home.
  • Agree on pricing and scope of work with Pawan Kumar before work commences.

10. Cancellation

  • You may cancel a booking request at any time before Pawan Kumar is dispatched to your location.
  • Cancellation after dispatch may incur a visit charge payable directly to Pawan Kumar.
  • Water Purifier Service does not charge any separate cancellation fee.

11. Disputes

Any disputes regarding the quality, pricing, or outcome of services must be raised directly with Pawan Kumar, who is responsible for the work he performs. See our Privacy Policy for the grievance contact.

12. Intellectual Property

All website content created by Water Purifier Service is our intellectual property. Brand names of third-party RO manufacturers referenced on this site belong to their respective owners and are used only to indicate service compatibility.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Kasganj, Uttar Pradesh.

14. Changes to Terms

We may update these Terms at any time. Continued use of the platform after changes constitutes acceptance.

15. Contact